A service level defines the standard of performance required from a service provider and allows measurement and reporting against the agreed standard. Service levels may address responsiveness, timeliness, reliability, and/or uptime. For example, the engineer shall attend to the machine within four hours of receiving a call-out, and shall fix the machine so that it is operational within four hours of arrival on site. See also Performance Regime and Specification
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Discover the world’s largest Glossary of Procurement terms
With over 800 Procurement specific terms (and growing) you will find everything you need to know or thought you knew about the Procurement function. Our aim is to provide you with a comprehensive list collated from the Comprara Groups hub of training and consulting source materials.The Procurement Glossary has been compiled by industry expert Paul Rogers.
