Did we need to add a new acronym to our vocabulary? VUCA. VUCA stands for volatile, unpredictable, complex and ambiguous; it is the word that summarise the world in which we currently live. In many ways, we have always lived in a VUCA world, but the nostalgia can often make… Read more.
Do the biggest customers always get the best deals? Not always! Paul Rogers explains supplier relationship management and how suppliers segment their customers. Find out why the biggest customers may not always be getting the best deals. The idea that a buyer may want to be a ‘preferred customer’ for… Read more.