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 KPI

The Importance of Being Earnest About SLAs and KPIs

You’re dealing with a new supplier. You need to draw up a Service Level Agreement, commonly referred to as an SLA.  You know you’ve got to cross every t and dot every i.  So how do you make sure that you’ve covered all bases?  How do you know that your…
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Procurement Basics: Where should we pro-actively use Supplier Relationship Management (SRM)?

Supplier Relationship Management

First of all a question for buyers, be you CEOs, CIOs, HoEs, PMs, CatMans etc. “Do you have unlimited time and resources?” No, of course not! Our time and resources are limited, therefore we need to apply pragmatic Effort/Benefit considerations to all activities including SRM, using KPIs etc etc Secondly,…
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