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 contract

Managing Your Supplier Performance

Supplier Performance

When you have a contract with your supplier, it’s the beginning of an on-going relationship. You expect the supplier to keep performing, day after day, like clockwork – delivering goods and services to the same high standard, and always dependable and reliable. After all, they signed the contract. They agreed…
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The Importance of Being Earnest About SLAs and KPIs

You’re dealing with a new supplier. You need to draw up a Service Level Agreement, commonly referred to as an SLA.  You know you’ve got to cross every t and dot every i.  So how do you make sure that you’ve covered all bases?  How do you know that your…
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The Art of Contract Management

Contract Management

It’s easy to get excited about the purchase or acquisition of a good or service, especially when it can positively affect the way you do your day-to-day job, but contract management is a fine art that can’t be rushed and needs to be treated with tender, loving care, by all…
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Are you street smart or street silly? The case for using “acumen” in contracting.

Procurement Acumen

I was minding my own business when the phone rang. I had a feeling that I should not answer it, but as I was running a business and had six kids, two wives and a fish to support I thought that my bank manager would be pleased if I did…
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