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The Importance of Being Earnest About SLAs and KPIs

You’re dealing with a new supplier. You need to draw up a Service Level Agreement, commonly referred to as an SLA.  You know you’ve got to cross every t and dot every i.  So how do you make sure that you’ve covered all bases?  How do you know that your…
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The Art of Contract Management

Contract Management

It’s easy to get excited about the purchase or acquisition of a good or service, especially when it can positively affect the way you do your day-to-day job, but contract management is a fine art that can’t be rushed and needs to be treated with tender, loving care, by all…
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