Most supply chains are forward looking and deliver goods to customers. When the customer seeks to return the goods, the challenge is described as reverse logistics, as most supply chains are not configured to allow collection of goods from the customer, unless equipment is designed for refurbishment or planned for offsite repair. Reverse logistics refers to all those tasks associated with a product/service after the point of sale, including planning, implementing and controlling the cost-effective flow of raw materials, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value, or proper disposal.