Corrective action is an improvement undertaken to a process to restore performance to the required standard. For example, if a service level agreement specifies a standard that 90% of travel requests are to be processed in 24 hours and the actual performance is that only 75% meet that standard, the client may request that the provider take corrective action to achieve the required standard. Corrective action involves exploring the root causes of the deficiency and initiating improvement, while preventative action seeks to avoid a recurrence. See also Service Level and Service Level Agreement.« Back to Glossary Index
Discover the world’s largest Glossary of Procurement terms
With over 800 Procurement specific terms (and growing) you will find everything you need to know or thought you knew about the Procurement function. Our aim is to provide you with a comprehensive list collated from the Comprara Groups hub of training and consulting source materials.The Procurement Glossary has been compiled by industry expert Paul Rogers.