Business process outsourcing [BPO] is a phrase used to describe the outsourcing of a specific function or range of services. Examples might include customer contact centres, information technology support services and procurement services. The strategic logic is that organisations have some core capabilities by which they enjoy competitive advantage over their competitors, but may undertake some other activities at which they are relatively inefficient. Where third parties can provide these functions to the same or a higher standard at a lower cost, it can make strategic sense to outsource the provision of these services to specialists. See also Competence and Outsourcing.